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HELP

 

  • Information about your Order: 

Please note that you can order up to 5 products at a time.

Order delays may occur due to an incorrect address. Check that the address you provide is correct.

  • Shipping information : 

This item can only be delivered to the following countries: France, Switzerland, EU, Norway, Morocco, Turkey, Algeria, Tunisia, Egypt, Australia, Canada, China, South Korea, United States, Hong-Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam, Namibia, Brazil, Argentina, Mexico, Colombia, South Africa, Russia.

It takes between 3 and 5 working days for your order to be delivered after receipt of the shipping email that we will send you.

  • A question about your order?

You will receive an email as soon as your order is confirmed and when it is shipped.

Then the carrier will contact you by Email and / or SMS indicating the estimated delivery date.

 

Frequently asked Questions:

  • The item (s) I ordered are pre-orders. When will I receive my order ?

We inform you that the pre-order products are shipped on the date displayed on the item's product page and / or in the order confirmation email.

Please return to the relevant product page to check the shipping date indicated.

  • Which countries can the store deliver to?

The countries where our products can be delivered are: France, Switzerland, EU, Norway, Morocco, Turkey, Algeria, Tunisia, Egypt, Australia, Canada, China, South Korea, United States, Hong-Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam, Namibia, Brazil, Argentina, Mexico, Colombia, South Africa, Russia.

  • Where is my order?

You can follow the progress of your order using the tracking number provided in the order confirmation email. If you don't get the information you want, contact us here:

  • The item I want is out of stock. What can I do?

We currently have no information as to a possible restocking on this item.

Do not hesitate to consult the shop regularly to keep yourself informed or subscribe to our newsletter.

  • How do I cancel my order?

Go to the following link to request an order cancellation.

 

For any other question about your order, read our FAQ or contact us here .